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Shipping & Returns

 

Shipping Charges

For your whole order:If under $79,Shipping fee is $20;If over $79,free shipping.

 

Shipping Policy

1. Please confirm your shipping address before paying for it;Please leave your Phone number and a valid and most frequent used email address for us to contact you if there is anything wrong with your order.
2. Orders may take 24 to 48 hours to process.Once your order has been shipped, an email with tracking number will be sent to your email box.
3. For some special styles of shoes,if customized,it will take at least 10 business days to produce them after we received your successful order so it will cost about couple of weeks totally for you to get the shoes.Please note that if you live in the more rural areas it may take longer time. International orders can be held up by customs,unfortunately these delays are beyond our control and we offer no assistance and no compensation in these matters. Hope you can understand.

For Returns:

Items can be returned for a refund or exchange with 7 days of the date of  receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.


Important Notice:

1. Although we provide return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.

2. Please contact our customer service first to obtain the return address.All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.

3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.

4.If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.

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